Drawstring Solid Color Cropped Pants

Important Notes                                                                                           

1. The items will be shipped within 7-15 business days after you place the order.
2. After the goods have shipped, an e-mail with your package tracking information will be sent to your email. If you don't find the email, please check your junk folder or it may be rejected by your email system, please contact us
3. The delivery usually takes 7-15 days after we shipped your order( some countries maybe longer, if you are not sure, please contact us to check). If the package doesn't arrive on time you can contact us.
4.Shipping Cost: Free Shipping Over $69, Cost $14.95 Under $69
5.Because covid-19 will lead to delivery delay.
6.The mode of transportation is by air.
7.Your order may be shipped in different packages, please don't worry if you didn't get all items at the first package, we must ship other items in other packages.
8.All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
9.Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
10.It can take a few days following order shipment before the tracking number becomes active on the courier's system.
If the information has not appeared on the courier's website, please try again later.
11.LOISIRSS ships all packages from our warehouse and distribution center.
12.LOISIRSS may have to verify payment and order details before processing your order.
13.If you have any questions, please contact us, we'll deal with it as soon as possible.
14.Total Delivery Time = Processing Time + Shipping Time.
15. it will be delayed to within 2-5days during the certain holiday.

* What is item processing time?                                                                      

After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; However, it can also be affected by the item's stock status. If your order includes hot items experiencing stock availability issues, the order can take between 5-10 business days to process.

We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.

 
Customers only charge the freight once at most (excluding returns); whether it is No-restocking or restocking, consumers need to be charged for returns.

14-day guarantee:

Thank you for shopping on OCIOCHIC.com. Online purchases (except lingerie, swimwear,bags&accessories, and final sale) made through OCIOCHIC.com can be returned or exchanged within 14 days from the delivered date.

Return shipping fees are at the customer's own expense.

All return/exchanged items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued.

As long as there is stock, you can exchange or refund. We do not accept returned items sent directly back without prior notice to us. Any address on the package is not approved as a return address. There will be no refund or exchange for packages returned without the authorization of the customer service representative. We do not provide freight collect (FTC) service for returned packages. The return shipping fee for returned packages is non-refundable.

Return and exchange process:

The return shipping fee shall be borne by the customer.

We do not accept returned items sent directly back without prior notice to us.

Step 1: Please send an email to our customer service representative

Shine@users-care.com request exchange/return.
Step 2: After receiving your return request email, our customer service representative will send you the return instructions via email. Please follow the instructions to process the exchange/return.

Step 3: You will receive a refund within one week or process the replacement order after we receive your package. We will send you an email after processing your refund or exchange. FYI: If your original payment method is a credit card, it will take longer to process the bank refund (it may take 1 to 2 weeks, depending on which CC company).

Cancellation Policy

If you contact us within 24 hours and the product is not shipped before replying to the email, you can cancel the order. You should submit a help ticket via email:

Shine@users-care.com Once you decide to cancel the order.
For orders that are cancelled after 24 hours of purchase but have not been shipped, we will provide a partial refund after charging a 15% cancellation fee. We will process the refund within one week after receiving your return package. FYI: If your original payment method is a credit card, it will take longer to process the bank refund (it may take 1 to 2 weeks, depending on which CC company).

If the order has been shipped, we will not accept order cancellation requests.

contact us

If you have any further questions, please contact our customer service at Shine@users-care.com.

Please contact our Customer Service to get the return address and don't return the item to the address listed on our webiste .